Header Survey Form
 
 

CUSTOMER SATISFACTION SURVEY

Home123 is commited to provide the best possible service to its customers, and we need your help! Please allow us a few minutes of your time to complete the short survey below regarding your experience with Home123. Your responses are completely anonymous unless you want to be contacted by a customer satisfaction representative.

Your candid and objective feedback is greatly appreciated! (The Home123- Loan Team)
 
 
  1: How would you rate the overall quality of service you received from Home123?  
Extremely easy
Easy
Average
Difficult
Very difficult
     
 
  2: How easy was initiating your loan over the Internet?  
Extremely helpful
Somewhat helpful
Average
Mostly helpful
Not helpful at all
     
 
  3: If you visit our website, how helpful and informative was the Home123 website?  
Extremely helpful
Somewhat helpful
Average
Mostly helpful
Not helpful at all
N/A

3a: How could the Home123.com website be more helpful and informative?
     
 
  4: What was the primary reason you considered Home123 for your financial needs?  
Fast closing; Cash in 10 days
Flexible loan programs
Less paperwork required; less hassles
Saw your online Ad
I felt comfortable with the brand
Very convenient
Tried other lenders and was not satisfied
Lower monthly payments
Other:
     
 
  5: What was the outcome of your loan inquiry with Home123?  
Closed my loan with Home123.
My application is pending (in-process) with Home123.
Was approved by Home123, but got a loan from another lender.
Was declined by Home123.
No longer interested in a loan from Home123.
Still looking for/considering a loan (from Home123 or other lenders).
     
 
  6: If you were approved for a loan by Home123 but went with another lender, what could we have done to keep your business?  
     
 
  7: How would you rate the service you received from your loan officer?  
Extremely Satisfied
Very Satisfied
Somewhat Satisfied
Somewhat Unsatisfied
Unsatisfied
     
 
  8: What could Home123 do to better serve you?  
     
 
  9: Would you recommend Home123 to others?  
Yes
No
     
 
  10: Would you consider purchasing other products or services through Home123?  
Yes
No

10a: If No, any particular reason?


10b: If Yes, which products would you consider? Please check all that apply.

Home Insurance
Auto Insurance
Life Insurance
Alarm Monitoring
Home & Appliance Repair Warranty
Termite and Pest Control Services
Auto Financing
Debt Consolidation
Credit Monitoring
Other
     
 
  11: Any Additional Comments?  
     
 
  12: Please complete ONLY if you would like someone to personally follow-up with you.  
Your Name:
Your Email:
Your Phone:
     
 
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